At Tareen Tours, we strive to provide flexible and customer-friendly policies to ensure a hassle-free experience for our travelers. Please read our Refund and Cancellation Policy carefully to understand your rights and responsibilities when booking with us.
1. No Advance Payment
We do not collect any payment in advance at the time of booking. This allows you to confirm your travel plans without any upfront financial commitment.
2. Cancellation Policy
You may cancel your trip within 12 hours of booking without any penalty or obligation. After the 12-hour window, cancellation terms may vary depending on the specific tour, travel partner, or service provider. Please review the details of your booking for any applicable cancellation fees or policies.
How to Cancel:
- To cancel your booking, please contact our customer support team at info@tareentours.com or +971 50 508 7359 within the 12-hour window.
- Provide your booking reference number and personal details to facilitate the cancellation process.
3. Refund Policy
Since we do not collect payment in advance, no refunds are applicable for cancellations made within the 12-hour window. If you cancel after the 12-hour period, any refunds or charges will depend on the policies of the travel partners, airlines, hotels, or service providers involved in your booking.
4. Changes to Bookings
If you wish to modify your booking (e.g., change travel dates, destinations, or services), please contact us as soon as possible. Changes are subject to availability and may incur additional charges depending on the terms of the travel partners or service providers.
5. No-Show Policy
If you fail to show up for your trip without prior cancellation, you may be subject to penalties or charges imposed by the travel partners or service providers. We recommend informing us in advance if you are unable to attend your scheduled trip.
6. Force Majeure
In the event of unforeseen circumstances such as natural disasters, pandemics, political unrest, or other force majeure events, Tareen Tours will work with travel partners and service providers to reschedule or adjust your booking. Refunds or compensation will be subject to the policies of the involved third parties.
7. Contact Us
If you have any questions or need assistance with cancellations or changes, please reach out to our customer support team:
Tareen Tours
Email: info@tareentours.com
Phone: +971 50 508 7359
Thank you for choosing Tareen Tours for your travel needs. We are committed to providing you with a seamless and enjoyable experience. Safe travels!